Retail experience: Service that inspires analogue and digital
Toy Business Forum presentation from the Spielwarenmesse 2025
In this presentation, you will learn how every encounter - whether digital or analogue - strengthens brand value in retail. Learn how personal contact points become human moments and how digital channels can be smartly integrated to create an impressive world of experience.
About the speaker Sabine Hübner
As the CEO of the consulting agency forwardservice, speaker, author, and expert in the Customer Wow! Experience, Sabine Hübner has been providing pioneering insights for years. She inspires a fresh perspective and fosters a sustainable service mindset, both internally and externally.
